Returns Policy

We hope you will be happy with your purchase but should you wish to return any product that you have received please follow the instructions included in the 'Help' section of the Site. Provided that you notify Us of your cancellation of any ordered product:

• within the 14 day cancellation period (as set out in paragraph 7,above), for any reason, or
• within 30 days of dispatch to you if the items are damaged when delivered, defective or faulty,

and you return the relevant product to Us in accordance with the returns processes set out below, We will either refund the cost of the relevant product to you or, if appropriate, replace or repair the relevant product. We may not accept a return where the reason for the return is your misuse of the product. This does not affect your statutory rights.

Returns process:  All products

1. If you wish to return a product within the periods set out above, please follow the instructions on the 'Help' section of the Site to inform us that you wish to do so. If you wish to return a product because it is faulty, arrived damaged, or was sent to you in error, please let Us know at that time.
2. You will then be provided with a returns reference number, and instructions on how and where to return the relevant product to Us. You will be responsible for the costs of returning the relevant product to Us – this does not affect your statutory rights if you wish to return a product that is faulty, arrived damaged or was sent to you in error.
3. Please send the relevant product to the notified address and marked with the reference number We provide to you as soon as is possible and, in any event, in time to be received by Us within 30 days of your cancellation notice. We recommend that you obtain proof of postage for all returned products as We are not responsible for the non-delivery of products to Us.
4. You are required to take reasonable care of products that you wish to return at all times. Please ensure all products are returned in undamaged and original packaging, with all parts and manuals.
   
   In addition to the above returns process, some products may be subject to additional rules, as set out below: 
   
   Returns process:

In addition to the general rules and processes set out above, the following applies to all audio recordings (including CD and Vinyl products) and other physical products sold on site:

1. Non-faulty products: The product must be returned with the original packaging intact and sealed.
2. Faulty products: Where the product is returned unsealed, as a result of licensing restrictions you may only be entitled to an exchange for the same title (in the same format).

Returns process: Promotional offers

Returns of multi-buy or promotional offers may be subject to special conditions. You may be required to return all of the products ordered under a promotion to obtain a refund for a promotional product, or you may only be able to exchange a promotional product for a replacement or alternative product falling within the promotion.