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Any item that is in stock for immediate dispatch will have a 'Buy' button; this can be seen in the search results or when viewing the product's page.

A pre-order lets you place an order for an item that has yet to be released. The order will remain in our system and will be dispatched in time for delivery on the day of release.

Most pre-ordered items will be dispatched in time for delivery on the day of release. Please keep an eye on the website for any changes to the release date.

We guarantee that in the event that the price drops after you have pre-ordered your item you will automatically be charged the lower of the prices. The maximum you will ever pay is the amount you agreed to pay when placing your order, so if the price goes up or down… you will always get the best deal.

You can pre-order an item as soon as availability has been confirmed.

If you wish to change any details of an order you will need to contact our Service Team using our Contact Us form. Our opening hours are: 9am - 5.30pm Monday to Friday (UK time)

You may cancel your order at any time by contacting our Service Team using our Contact Us form. Our opening hours are: 9am - 5.30pm Monday to Friday If the item has not been processed and we have sufficient time to prevent dispatch we will not process payment from your card. In the event that you wish to cancel your order after it has been processed you may cancel your order by returning the goods for a refund. Please see the 'Returns Policy' section below. Note: You can check if your order has been dispatched from the My Orders section of your account.

Yes. You can change your address and credit card details at any time during the buying process. You can also add an additional delivery address separate to the billing address registered to your account. Note: Once you have completed the checkout process you will be unable to update your card details or delivery address for that order.

To buy an item you need to click on the 'Buy' button. This will add the title to your basket. You may then either continue shopping or progress to the checkout. At any time, you may review the contents of your basket by clicking on the basket link, which is located in the top right hand corner of every page. Should you want to remove an item from your basket you can do so by clicking on the 'Remove' button next to the item you want to remove.

We often run multibuy promotions – where you can get a saving, if you buy 2 or more items together. Or we may offer a % or money off another offer. These items are prediscounted when you add to basket and do not require a promotional code. Promotional codes do not work on top of multibuy discounts but will discount the other items in your basket.

Once you have finished shopping you can proceed to the checkout to pay for your goods. The checkout consists of 3 simple steps:

• Register & Log In (new customers/existing customers)
• Delivery address (confirm your delivery address)
• Payment (select a method of payment)

Note: If you have already registered your details with us you will have the option to select them during the checkout process or enter new details.

You can check the status of your orders by clicking on 'My Account' located in the top right hand corner of the website (the little human logo).

You may cancel your order at any time by contacting our Service Team using our Contact Us form. Our opening hours are: 9am - 5.30pm Monday to Friday If the item has not been processed and we have sufficient time to prevent dispatch we will not process payment from your card. In the event that you wish to cancel your order after it has been processed you may cancel your order by returning the goods for a refund. Please see the Returns Policy section below. Note: You can check the status of your orders by clicking on 'My Account' located in the top right hand corner of the website.

Should you buy more than one item within the same order it is possible that the products will be dispatched from 2 different warehouses. If this is the case your order will automatically split into different order numbers.
Please note: All additional postage and packing is free regardless of where your order is dispatched from.

Most orders will be dispatched the same day if placed before 2pm. Otherwise orders placed after 2pm will be dispatched the next working day.
Note: Multiple orders may be dispatched individually, therefore you may find items occasionally arriving at different times.

If you have placed a pre-order, we will aim to post for delivery on the day of release.
Most orders over £100 or of significant weight will be sent via a courier delivery service which may require a signature for confirmation of delivery.
Most items will arrive within 2 to 3 working days of dispatch (Monday - Friday, not including public holidays).

If your order has not arrived within 15 working days of dispatch please contact our Service Team using our Contact Us form.
Our opening hours are:
9am - 5.30pm Monday to Friday

Vinyl Castle uses industry standard Transport Layer Security (TLS) encryption to ensure the highest security for credit card and personal details submitted to us over the Internet. We're confident that we are offering the secure service you can expect from Vinyl Castle. Our security certificate is issued by Shopify which is a certified Level 1 PCI DSS Compliant partner.

VAT (Valued Added Tax) is charged at either the UK rate of 20% on all products that are purchased at Vinyl Castle. Prices indicated are inclusive of VAT; however your order confirmation and invoice will include a VAT breakdown for your information.

You can return any item to us for a refund as long as it is in its original packaging within 7 days of you receiving your order or within 14 days of dispatch to you if the item(s) are damaged when delivered, defective or faulty.
Unwanted Items - You can return any item for a refund as long as it's in its original packaging within 7 days of you receiving your order.
Faulty Items - If the item is faulty or was delivered damaged it can be returned for a refund or replacement within 14 days of dispatch.
Postage - We will refund all reasonable postage charges for faulty items.

You can return an item by contacting our Service Team using our Contact Us form.
Our opening hours are:
9am - 5.30pm Monday to Friday

We will refund all reasonable package and postage charges incurred by you to return the item if the item is faulty, incorrect or upon request, providing proof of cost is provided to us. You will be notified of this when you contact our Service Team to arrange a return.
We strongly recommend that you obtain proof of postage from your local post office, as our mail partners will require this in order to be able to refund you should your order become lost in the post whilst being returned it to us.