Online product sales terms and conditions

Online Product Sales Terms and Conditions

These Online Product Sale Terms and Conditions (the "Terms") incorporate the Privacy Statement, Cookie Statement and Website Terms and Conditions. Together they govern your use of https://vinylcastle.com(the "Site" and your relationship with Vinyl Castle Limited ("VC", "Us", "We" or "Our") related to purchases made from the Site.

Please read these Terms carefully before ordering any product from the Site as they affect your legal rights and responsibilities, and set out the basis on which We make products available to you. 

All orders and purchases from the Site will be governed by these Terms. If you do not agree to these Terms, please do not order products from the Site. THESE TERMS DO NOT AFFECT YOUR STATUTORY RIGHTS. 

  1. Age Restriction

You must be at least 18 years old to order products on the Site.

You are not permitted to buy an age-restricted product if you are under the age limit specified for that product. If you are ordering for any other person, it is your responsibility to ensure that the intended recipient is of the appropriate age to view and use the product.

If a child uses an age-restricted title when they are not of the relevant age, they may become upset by the content of such title. We urge you to act responsibly when choosing products for use by others.

  1. Your Use of the Site

This Site and the products offered on the Site are for personal, non-commercial use.

You are responsible for your own communications, and you may not post, disseminate or transmit any content that: 

  • contains personally identifiable information belonging to minors; or
  • contains any virus or other harmful component or message.
  1. Prices & Product Information

The prices payable for the products that you order are clearly set out on the Site. All prices are expressed inclusive of any VAT payable. If charges are applicable for delivery on the products that you order, you will be informed before your order is accepted.

Every effort is made to ensure that prices shown on the Site are correct. In the unlikely event that an error is made in the price shown on the Site, We will not be obliged to supply the product to you at the stated price. In those circumstances, We will not dispatch the item but will notify the correct price to you so you can decide whether to proceed with your order at that price.

Where products are offered on the Site prior to general release, the price shown for those products will be an estimate that is subject to change. Where the prices for pre-released products that you have ordered do change, We will notify the correct price to you so you can decide whether to proceed with your order at that price.

Product information is included on the Site and if there is anything which you do not understand, or if you want more information, please contact our Customer Support Team.

  1. Availability

Items that are currently in stock will be clearly indicated on the Site. However, occasionally We may be unable to supply a particular item despite it being shown as in stock on the Site. If this happens, We will notify you as soon as possible.

  1. Acceptance

There will be no contract between you and Us unless and until you receive confirmation from Us that the product(s) that you have ordered are being dispatched. Your order is an offer to buy from Us. Nothing that We do or say (including receiving payment from you in accordance with your offer) will amount to any acceptance of that offer until We actually confirm that the product(s) are being dispatched.

At the moment that the products are dispatched (and not before), a contract will be made between you and Us for the sale by Us, and purchase by you, of the ordered product(s). At any point up until then, We may decline to supply the product(s) to you.

  1. Delivery

We shall deliver the products to the delivery address that you supply when ordering.

We aim to deliver your order to you in one single delivery (subject to availability) and as quickly as is possible. Most products will be posted to you within 1working day of receiving your order. We will advise you by email if there is likely to be a delay in dispatching your order. Alternative methods of delivery may be available on the Site for you to select when you order a product.

Any times or dates stated on the Site for delivery are estimates only. We will make all reasonable efforts to deliver products within the time specified and, other than in the case of pre-orders or where We notify you that We are awaiting stock, this should be within 30 days of your order being acknowledged. We do not accept responsibility for failure to deliver within that time if it is for a reason that is outside of Our control.

Ownership of the products that you order will not pass to you until We have delivered the product. When a product is delivered, risk of damage to, or loss of, the product passes to you.

  1. Cancellation

You may cancel your order at any time before it is processed if the item has not been dispatched, and We have sufficient time to prevent dispatch.

In the event that you cancel your order too late for Us to prevent dispatch, or after the product(s) have already been dispatched, you can refuse to take delivery so that the ordered product(s) are returned to Us and, provided that you have not opened or damaged the ordered product(s), We will refund the price paid to your card.

If you have taken delivery you must contact Us within 14 days of receipt to organise a return and refund – for details on Our return and refund processes, please see the 'Returns' section at paragraph 8, below.

If you do not return the product(s) within 30 days of your notice of cancellation (whether such notice is given under this paragraph 7, or under paragraph 8) then, after Our reasonable attempts to recover the product(s), you will be deemed to have accepted the product(s), at which point a new purchase contract will be made and you will be charged for your order at the price set out on the Site.

We strongly recommend that you obtain proof of postage from your local post office, as we will require this in order to be able to provide a full refund you should your item(s) become lost in the post whilst being returned it to us.

  1. Returns

We hope you will be happy with your purchase but should you wish to return any product that you have received please follow the instructions included in the 'Help' section of the Site. Provided that you notify Us of your cancellation of any ordered product:

  • within the 14 day cancellation period (as set out in paragraph 7,above), for any reason, or
  • within 30 days of dispatch to you if the items are damaged when delivered, defective or faulty,

and you return the relevant product to Us in accordance with the returns processes set out below, We will either refund the cost of the relevant product to you or, if appropriate, replace or repair the relevant product. We may not accept a return where the reason for the return is your misuse of the product. This does not affect your statutory rights.

Returns process:  All products

  1. If you wish to return a product within the periods set out above, please follow the instructions on the 'Help' section of the Site to inform us that you wish to do so. If you wish to return a product because it is faulty, arrived damaged, or was sent to you in error, please let Us know at that time.
  2. You will then be provided with a returns reference number, and instructions on how and where to return the relevant product to Us. You will be responsible for the costs of returning the relevant product to Us – this does not affect your statutory rights if you wish to return a product that is faulty, arrived damaged or was sent to you in error.
  3. Please send the relevant product to the notified address and marked with the reference number We provide to you as soon as is possible and, in any event, in time to be received by Us within 30 days of your cancellation notice. We recommend that you obtain proof of postage for all returned products as We are not responsible for the non-delivery of products to Us.
  4. You are required to take reasonable care of products that you wish to return at all times. Please ensure all products are returned in undamaged and original packaging, with all parts and manuals.

    In addition to the above returns process, some products may be subject to additional rules, as set out below: 

    Returns process:

In addition to the general rules and processes set out above, the following applies to all audio recordings (including CD and Vinyl products) and other physical products sold on site:

  1. Non-faulty products: The product must be returned with the original packaging intact and sealed.
  2. Faulty products: Where the product is returned unsealed, as a result of licensing restrictions you may only be entitled to an exchange for the same title (in the same format).

Returns process: Promotional offers

Returns of multi-buy or promotional offers may be subject to special conditions. You may be required to return all of the products ordered under a promotion to obtain a refund for a promotional product, or you may only be able to exchange a promotional product for a replacement or alternative product falling within the promotion.

  1. Payment

We request payment as set out on the Site. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

  1. Validation Checks

All credit / debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Us, We will not be liable for any delay or non-acceptance of orders. We reserve the right to require further proof of identification, including proof of age, if an order is placed using a debit card.

  1. Customer Queries or Complaints

If you have any queries or complaints concerning your order, the Site, technical problems etc, you can contact our Service Team by:

  • Live Chat
  • Phone: <INSERT NUMBER>
  • Post:Vinyl Castle: 65 Christchurch Avenue, London, NW6 7PA

Note, this address is not to be used for any returns.

  1. Our Liability and Responsibility to You

We promise that all products purchased through the Site will correspond with their relevant description on the Site, and that they will be of satisfactory quality and fit for non-commercial, domestic use in the Territory as described in the manufacturer's specification. We also promise that We will carry out Our responsibilities with reasonable skill and care. We do not make any other promises or warranties about the products, or Our performance of the responsibilities assigned to Us in these Terms.

Save in the case of death or personal injury due to Our negligence or where We have acted fraudulently, Our total liability to you for any losses suffered by you will be limited to either the amount paid by you for the purchase of the relevant product, or to the provision of a replacement of the product concerned (where the original is returned to Us).

We accept no responsibility for any loss or damage caused by Us (or Our employees, agents or sub-contractors) where such loss is: a) not a foreseeable result to both you and Us (as at the time that you submit your order) of a breach of the relevant legal duty by Us; b) related to a business; or, c) related to loss or damage to premises or property unless caused by Our negligence or wilful misconduct.

The above limitations on Our liability do not affect your non-excludable statutory rights as a consumer.

You are responsible for the use of products that you obtain from Us. We exclude all liability to the extent permitted by law, for any costs, losses or damages resulting from or related to your use or attempted use of the products in countries outside the Territory.

Except in respect of a payment obligation, neither of us will be liable to the other for any failure to perform any obligation owed to the other due to causes beyond its reasonable control, for example, industrial disputes, fire, storms, failings of the internet or public communications networks, or technical difficulties.

  1. Your Further Obligations to Us

You agree that you will not use the products for any commercial or illegal purpose or for any other purpose prohibited by these Terms or by the manufacturer's specifications.

If you breach these Terms your permission to use the Site terminates immediately. We may also suspend or cancel your right to use the Site at Our discretion if We deem it appropriate. Any termination or suspension of your use of the Site will not affect either your or Our responsibilities to each other. We shall not be liable for any loss or damage from the illegal, incorrect or inappropriate use of the Site or the products purchased through the Site by you or anyone else.

  1. Waiver and Severance

Any failure, or delay by Us in exercising any right or remedy under these Terms shall not prevent Us from being able to enforce that, or any other, right or remedy at a later time. If any provision of these Terms is held to be invalid or unenforceable by any court or other competent authority, all other provisions will remain in full force and effect.

  1. Assignment

You agree that We may assign any of Our rights and/or transfer, sub-contract or delegate any of Our obligations under these Terms. Where We do so, We will take steps to ensure that it does not affect your ability to rely on the rights that you may have under these Terms. These Terms are personal to you and are entered into by you for your own benefit and not for the benefit of any third party – you may only transfer or assign your rights under these Terms with Our prior consent, which We will not unreasonably withhold.

  1. Variation of these Terms

In the event that We alter these Terms We shall take all reasonable and appropriate steps to make you aware of such changes, for example, by prominently displaying the amended version on the Site. If you do not agree to the amended Terms, please do not continue to order or purchase products from the Site.

  1. Inconsistencies

In the event of any conflict between these Terms and the Website Terms and Conditions, these Terms shall prevail to the extent that such conflict relates to the sale of products on the Site.

  1. Notices

All notices shall be given:

  • to Us via post addressed to the Customer Support Team, Vinyl Castle,65 Christchurch Avenue, London, NW6 7PA or
  • to you at either the e-mail or postal address you provide during any registration or ordering process or by Us publishing relevant information on the Site.